Online Client Support Manager

Job Description:

MadEats is seeking an energetic and passionate Online Client Support Manager to join our team in Taguig, NCR, PH. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in client support and management.

Responsibilities: - Manage and oversee all aspects of online client support, including responding to inquiries, resolving issues, and providing exceptional customer service - Develop and implement strategies to improve client satisfaction and retention - Collaborate with internal teams to ensure a seamless client experience - Analyze data and metrics to identify trends and make recommendations for improvement - Train and mentor junior staff members in client support best practices - Contribute to the development of new products and services based on client feedback - Stay up-to-date on industry trends and best practices in client support

Requirements: - 8+ years of experience in client support and management - Energetic and passionate about providing excellent customer service - Strong teamwork and collaboration skills - Attention to detail and ability to prioritize tasks effectively - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in Business Administration or related field

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Visa sponsorship for eligible candidates

Working Environment: At MadEats, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: MadEats is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.