Online Client Support Officer

Job Description:

We are looking for a dynamic Online Client Support Officer to join our team at Philippine Airlines. As an Associate-level position, the Online Client Support Officer will be responsible for providing exceptional customer service to our online clients in the Antipolo, Calabarzon area. This part-time role requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and concerns via email, chat, and phone in a timely and professional manner - Assist clients with booking flights, making changes to existing bookings, and resolving any issues that may arise - Provide technical support to clients who may have trouble navigating our online platforms - Maintain accurate records of all client interactions and follow up as needed - Collaborate with other team members to improve processes and enhance the overall client experience - Stay up-to-date on industry trends and developments to better serve our clients

Requirements: - Energetic and hardworking individual with strong communication skills - Proficiency in using online booking systems and customer service software - Ability to think critically and problem-solve under pressure - Demonstrated innovation and people management skills - Willingness to learn and adapt in a fast-paced environment - Must be able to work flexible hours, including evenings and weekends

Benefits: - Company transportation provided for work-related travel - Opportunities for training and professional development - Disability insurance coverage for all employees

Working Environment: At Philippine Airlines, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to providing the best possible service to our clients, and we value collaboration and teamwork in achieving our goals.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.