Online Client Support Officer

Tanduay Distillers, Inc. is seeking a passionate and dedicated Online Client Support Officer to join our team in Antipolo, Calabarzon, PH. As an Associate Level role with a requirement of 4 years of experience, this part-time position offers the opportunity to work in a dynamic and fast-paced environment.

Responsibilities: 1. Provide online support to clients via various communication channels such as email, chat, and phone. 2. Assist clients with inquiries, issues, and technical support related to our products and services. 3. Manage client accounts, ensuring accurate information and timely updates. 4. Collaborate with internal teams to address client needs and enhance the overall customer experience. 5. Utilize project management skills to prioritize tasks, meet deadlines, and achieve team goals. 6. Demonstrate emotional intelligence in dealing with challenging situations and diffusing client frustrations effectively. 7. Continuously improve client support processes and procedures to drive efficiency and customer satisfaction. 8. Stay updated on industry trends and product knowledge to provide accurate information and solutions to clients.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Proven experience in customer service or client support roles, with a minimum of 4 years in a similar position. 3. Strong project management skills and the ability to multitask efficiently. 4. Demonstrated emotional intelligence in handling client interactions and resolving conflicts. 5. Excellent communication skills, both written and verbal. 6. Proficiency in MS Office and CRM software. 7. Self-motivated and able to work independently as well as part of a team.

Benefits: - Parental leave for eligible employees. - Life insurance coverage. - Company-provided equipment for work tasks. - Encouragement of ongoing learning and development for personal and professional growth.

Working Environment: At Tanduay Distillers, Inc., we foster a culture of continuous learning and development to support our employees' personal and professional growth. We provide a collaborative work environment where innovation is encouraged, and employees are empowered to make a difference.

Equal Opportunity Statement: Tanduay Distillers, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates are encouraged to apply by July 14, 2024. We look forward to reviewing your application and potentially welcoming you to our team as an Online Client Support Officer at Tanduay Distillers, Inc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.