Online Client Support Specialist

Job Description:

Humble Sustainability, a leading company in promoting eco-friendly practices, is seeking a part-time Online Client Support Specialist to join our team in Parañaque, NCR, Philippines. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service through online channels, including email, chat, and social media platforms. 2. Answer inquiries and resolve issues in a timely and professional manner. 3. Assist clients in navigating the company's website and online tools. 4. Maintain a thorough understanding of the company's products and services to effectively address client needs. 5. Collaborate with cross-functional teams to escalate and resolve complex client issues. 6. Identify opportunities to improve client experience and provide feedback to the management team.

Requirements: 1. Hardworking and driven individual with a passion for sustainability. 2. Excellent planning and communication skills to effectively interact with clients. 3. Ability to work independently and prioritize tasks in a fast-paced environment. 4. Proficient in using online communication tools and customer support software. 5. Familiarity with eco-friendly practices and sustainability initiatives is a plus.

Benefits: 1. Dental insurance to ensure your oral health is taken care of. 2. Retirement plan to secure your financial future. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Humble Sustainability, we believe in creating a work environment that transcends borders and promotes collaboration on a global scale. Join us in making a positive impact on the planet through sustainable practices.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Humble Sustainability is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.