Online Contact Center Assistant

Job Description:

Cloudstaff is seeking a dynamic and energetic individual to join our team as an Online Contact Center Assistant in our Taguig location. As an Associate Level position, the ideal candidate should have a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via various online platforms, including chat, email, and social media - Assist customers with product information, order status, and issue resolution - Utilize negotiation skills to find mutually beneficial solutions for both the customer and the company - Utilize critical thinking skills to assess situations and determine appropriate actions - Document all customer interactions and maintain accurate records in our customer database - Collaborate with other team members to improve overall customer satisfaction and efficiency - Stay up-to-date on company products, policies, and procedures

Requirements: - Energetic and resilient personality traits to handle a high volume of customer inquiries - Strong communication skills and the ability to effectively interact with customers - Experience in a customer service or contact center role is preferred - Ability to think quickly and problem-solve in a fast-paced environment - Proficiency in using online platforms and customer service tools - Flexibility to work part-time hours with the possibility of occasional overtime

Benefits: - Parental leave for new parents - Paid Time Off (PTO) for work-life balance - Profit sharing opportunities - Opportunities for career growth and development

Working Environment: At Cloudstaff, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where every team member feels valued and respected. Our team works collaboratively to achieve our goals and support each other in a positive and inclusive environment.

Equal Opportunity Statement: Cloudstaff is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: 2024-05-07

Join our team at Cloudstaff and make a difference in the lives of our customers through exceptional online customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.