Online Contact Center Assistant

Job Description:

KMC Solutions is seeking a motivated and reliable Online Contact Center Assistant to join our team in Pasig, NCR, Philippines. This part-time entry-level position is perfect for individuals with no prior experience who are looking to start their career in customer service.

Responsibilities: - Respond to customer inquiries via various online channels, such as email, chat, and social media - Provide friendly and professional customer service to ensure customer satisfaction - Assist customers with product information, order processing, and issue resolution - Update customer records and documentation accurately - Collaborate with team members to improve processes and customer experiences - Meet and exceed performance metrics and goals set by the company

Requirements: - No prior experience required; training will be provided - Reliable and resilient personality traits - Strong presentation and critical thinking skills - Excellent communication and interpersonal abilities - Ability to multitask and prioritize tasks effectively - Basic computer skills and familiarity with online communication platforms

Benefits: - Employee discounts on company products - Paid Time Off (PTO) for part-time employees - Free accommodation for overnight shifts - Opportunities for growth and development within the organization

Working Environment: At KMC Solutions, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in fostering a supportive and inclusive work environment where every team member has the opportunity to contribute their ideas and grow professionally.

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: May 11, 2024

If you are looking for a rewarding opportunity to start your career in customer service and join a supportive team environment, we encourage you to apply for the Online Contact Center Assistant position at KMC Solutions. Join us in delivering exceptional customer service and building strong relationships with our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.