Online Contact Center Representative

Job Description:

Converge ICT Solutions Inc. is seeking a reliable and confident Online Contact Center Representative to join our team in Pasig, NCR, Philippines. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries via online chat, email, and social media platforms. 2. Provide timely and accurate information to customers regarding products, services, and technical support. 3. Assist customers with account management, billing inquiries, and issue resolution. 4. Maintain a positive and professional attitude during customer interactions. 5. Collaborate with team members to improve processes and enhance the customer experience. 6. Demonstrate leadership skills by assisting with training new team members.

Requirements: 1. Excellent communication skills in English, both written and verbal. 2. Strong teamwork abilities and a willingness to collaborate with colleagues. 3. Ability to work in a fast-paced environment and multitask effectively. 4. Proficiency in using online chat platforms and customer relationship management software. 5. Proven track record of providing exceptional customer service. 6. Basic knowledge of internet and telecommunications services.

Benefits: - Company transportation for night shift employees - Free food during working hours - Paid overtime opportunities

Working Environment: At Converge ICT Solutions Inc., we encourage curiosity and questioning to fuel innovation and growth. We value teamwork and leadership skills in our employees, and we provide a supportive work environment where individuals can thrive and grow in their careers.

Deadline to Apply: Interested candidates must submit their applications by May 2, 2024.

Equal Opportunity Statement: Converge ICT Solutions Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.