Online Contact Center Representative

Job Description: San Miguel Corporation is looking for a dynamic and customer-oriented Online Contact Center Representative to join our team in Caloocan, NCR, PH. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field. As an Online Contact Center Representative, you will be responsible for providing excellent customer service through various online communication channels, such as chat, email, and social media.

Responsibilities: - Respond to customer inquiries and resolve customer issues in a timely and professional manner - Communicate with customers through various online channels to provide assistance and support - Maintain a high level of customer satisfaction by addressing customer needs effectively - Collaborate with cross-functional teams to ensure seamless customer experiences - Act as a brand ambassador by upholding company values and promoting products and services - Provide feedback and suggestions for improving customer service processes and procedures

Requirements: - Resourceful individual with a passion for delivering exceptional customer service - Strong emotional intelligence and adaptability to handle various customer situations - Excellent communication skills, both written and verbal - Ability to multitask and work efficiently in a fast-paced environment - Proficiency in using online communication tools and technology - Proven track record of meeting and exceeding customer service goals - Willingness to learn and adapt to changing customer needs and preferences

Benefits: - Company-provided equipment for remote work - Employee discounts on company products and services - Paid overtime opportunities for exceeding performance expectations

Working Environment: At San Miguel Corporation, we value diversity and inclusion. We strive to cultivate leaders who foster inclusivity and mentorship within our organization. As an Online Contact Center Representative, you will have the opportunity to contribute to a supportive and collaborative work environment that encourages personal growth and development.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.