Online Contact Center Specialist

Job Description:

KMC Solutions is seeking an energetic and driven individual to join our team as an Online Contact Center Specialist. This part-time position is located in Manila, NCR, Philippines, and is at the Associate level requiring a minimum of 4 years of experience in a related field.

Responsibilities: 1. Manage online inquiries and customer interactions through various channels such as email, chat, and social media. 2. Provide excellent customer service by addressing questions, concerns, and feedback in a timely and professional manner. 3. Conduct research to find solutions to customer issues and provide accurate information. 4. Collaborate with team members to ensure a seamless and consistent customer experience. 5. Assist with analyzing customer data and feedback to identify trends and improve processes. 6. Maintain accurate records of customer interactions and transactions. 7. Stay up-to-date on company products, services, and policies to provide accurate information to customers.

Requirements: 1. Energetic and driven personality traits to thrive in a fast-paced environment. 2. Strong research skills to find relevant information and solutions for customers. 3. Excellent cooperation skills to work effectively with team members and departments. 4. Proficiency in written and verbal communication in English. 5. Previous experience in customer service or a related field is preferred.

Benefits: - Life insurance coverage - Profit sharing opportunities - Travel opportunities for top performers

Working Environment: At KMC Solutions, you will achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing exceptional customer service and creating a positive experience for our customers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.