Online Customer Care Assistant

Job Description:

GMA Network Inc. is looking for a dedicated Online Customer Care Assistant to join our team in Parañaque. As an Associate Level position, the Online Customer Care Assistant will be responsible for providing exceptional online customer support to our valued customers. This part-time position requires a minimum of 2 years of experience in customer service.

Responsibilities: 1. Respond promptly to customer inquiries via email or chat. 2. Handle and resolve customer complaints in a professional and timely manner. 3. Update customer information in the database. 4. Escalate complex issues to the appropriate department. 5. Stay up-to-date on product knowledge to provide accurate information to customers. 6. Collaborate with other team members to ensure a seamless customer experience.

Requirements: 1. 2 years of experience in customer service. 2. Reliable and adaptable personality traits. 3. Strong communication skills. 4. Ability to work well in a team environment. 5. Creativity and innovation in problem-solving. 6. Proficiency in Microsoft Office applications. 7. Excellent time management skills.

Benefits: 1. Training & professional development opportunities. 2. Company-provided equipment. 3. Medical coverage for part-time employees.

Working Environment: At GMA Network Inc., we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing top-notch customer care and we support each other in achieving our goals.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: GMA Network Inc. is an equal opportunity employer and does not discriminate based on race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.