Online Customer Care Associate

Job Description:

Solaire Resort & Casino is seeking a part-time Online Customer Care Associate to join our team in Caloocan, NCR, PH. The ideal candidate for this Associate Level position should have at least 4 years of experience in customer service and possess a resourceful and passionate personality. We are looking for someone who is skilled in persuasion and excels in teamwork.

Responsibilities: - Respond to customer inquiries via online platforms such as email, chat, and social media in a timely and professional manner. - Provide exceptional customer service and build relationships with customers to ensure customer satisfaction and loyalty. - Address and resolve customer complaints, issues, and concerns effectively and efficiently. - Collaborate with other team members to ensure a seamless customer experience across all online channels. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Assist in monitoring and analyzing customer feedback and trends to identify areas for improvement.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field preferred. - Minimum of 4 years of experience in customer service or a related field. - Resourceful and passionate personality with strong persuasion and teamwork skills. - Excellent communication skills, both written and verbal. - Ability to multitask and prioritize in a fast-paced environment. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Flexible schedule to accommodate varying shifts as needed.

Benefits: - Parental leave for eligible employees. - Company transportation to and from work. - Paid Time Off (PTO) for vacation, sick days, and holidays.

Working Environment: Join a dynamic workplace at Solaire Resort & Casino that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to providing a top-notch customer experience while supporting each other in a collaborative and inclusive environment.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.