Online Customer Care Officer

Job Description:

AQWIRE is seeking a part-time Online Customer Care Officer to join our team in Caloocan, NCR, PH. As an Associate level position, the ideal candidate will have at least 4 years of experience in a customer service or sales role. We are looking for a resilient and reliable individual who possesses strong soft skills, including persuasion and emotional intelligence.

Responsibilities: - Provide exceptional customer service via online platforms, including chat, email, and social media - Resolve customer inquiries and issues in a timely and professional manner - Identify opportunities to upsell or cross-sell products and services to customers - Collaborate with the sales and marketing teams to provide a seamless customer experience - Monitor customer feedback and provide insights to improve our products and services - Maintain accurate records of customer interactions and transactions - Stay up to date on industry trends and best practices in customer care

Requirements: - 4+ years of experience in customer service or sales - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a fast-paced environment - Strong problem-solving abilities and attention to detail - Proficiency in using online customer service platforms and CRM systems - Bachelor's degree in a related field is preferred

Benefits: - Disability insurance - Travel opportunities - Remote work flexibility

Working Environment: At AQWIRE, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch customer care and creating a positive working environment for all employees.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, color, religion, national origin, sex, age, disability, genetic information, or any other basis protected by applicable law. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.