Online Customer Care Officer

Job Description:

Expedock, a leading online customer care service provider in Caloocan, NCR, PH, is seeking a dedicated and hardworking Online Customer Care Officer to join our team on a part-time basis. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online clients.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and social media platforms in a timely and professional manner. 2. Assist customers with order placement, product information, and general inquiries. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Utilize problem-solving and decision-making skills to address customer concerns effectively. 6. Maintain a high level of product knowledge to assist customers with their inquiries. 7. Meet and exceed performance metrics and goals set by the company.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong communication skills both written and verbal. 3. Excellent teamwork skills and the ability to work collaboratively with others. 4. Ability to make quick and accurate decisions under pressure. 5. Must be hardworking, driven, and customer-focused. 6. Equal opportunities: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital status, veteran status, sexual orientation, or disability.

Benefits: - Paid sick leave - Relocation allowance - Free accommodation - Opportunity to work in a dynamic and entrepreneurial environment

If you are passionate about providing excellent customer service and possess the necessary skills and experience, we encourage you to apply for the Online Customer Care Officer position at Expedock by the deadline of May 18, 2024.

We look forward to welcoming a new team member who shares our commitment to customer satisfaction and teamwork.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.