Online Customer Care Officer

Job Description:

Expedock is seeking a part-time Online Customer Care Officer to join our team in Parañaque, NCR, PH. As an Associate Level position, we require a candidate with at least 4 years of experience in customer service.

Responsibilities: - Interact with customers through online platforms, including email, chat, and social media, to provide information and support - Address customer inquiries and issues in a timely and professional manner - Assist customers in navigating our online platform and resolving any technical difficulties they may encounter - Work closely with other departments to ensure seamless communication and resolution of customer concerns - Document and track customer interactions and feedback to improve service quality - Collaborate with the marketing team to develop strategies for enhancing the online customer experience

Requirements: - Excellent communication skills, both written and verbal - Familiarity with online customer service platforms and tools - Resilient and reliable, able to handle challenging situations with grace - Strong presentation skills and the ability to manage people effectively - Proven track record of exceeding customer expectations and providing top-notch service

Benefits: - Dental insurance - Paid Time Off (PTO) - Vision insurance

Working Environment: At Expedock, we are dedicated to understanding and exceeding customer expectations. Our team is committed to creating a positive and supportive work environment where everyone can thrive.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, or any other protected status. We actively promote diversity and inclusivity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.