Online Customer Care Representative

Job Description: We are looking for a motivated and confident Online Customer Care Representative to join our team at Penshoppe in Quezon City, NCR, PH. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Responding to customer inquiries through various online platforms such as email, chat, and social media - Providing information about our products, services, and promotions - Resolving customer issues and complaints in a professional and timely manner - Processing orders, returns, and exchanges - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions

Requirements: - Motivated individual with a strong desire to provide exceptional customer service - Confidence in dealing with customers and handling challenging situations - Strong negotiation skills to resolve conflicts and find mutually beneficial solutions - Emotional intelligence to understand and empathize with customers' needs and emotions - Ability to work in a fast-paced environment and adapt to changing priorities - Excellent communication skills, both written and verbal - High school diploma or equivalent - Proficiency in using computers and online communication tools

Benefits: - Paid overtime for any additional hours worked - Remote work flexibility to accommodate different schedules - Relocation allowance for candidates outside of Quezon City - Opportunities for career growth and development within the company

Working Environment: At Penshoppe, we value diversity and inclusivity, and we strive to create a culture where everyone feels a sense of belonging. Our team is supportive, collaborative, and dedicated to providing the best possible customer experience.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and does not discriminate based on race, gender, age, disability, or any other protected status. We welcome and encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.