Online Customer Care Representative

Job Description:

Balikbayad is currently seeking a part-time Online Customer Care Representative to join our team in Pasig, NCR, PH. As an Associate Level position, the Online Customer Care Representative will be responsible for providing exceptional customer service to our online clients and ensuring a seamless shopping experience. The ideal candidate will have at least 2 years of experience in customer service and possess the personality traits of resilience and confidence.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Assist customers with product information, ordering process, and after-sales support. 3. Resolve customer complaints and issues with empathy and efficiency. 4. Collaborate with other departments to address customer concerns and improve overall customer satisfaction. 5. Monitor online reviews and feedback to identify areas for improvement. 6. Utilize creativity and strategic planning to enhance the online customer experience. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 2 years of experience in customer service. 2. Strong communication and interpersonal skills. 3. Resilient and confident personality traits. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in Microsoft Office and online customer service platforms. 6. Creativity and strategic planning skills. 7. Bachelor's degree in related field preferred.

Benefits: 1. Training and professional development opportunities. 2. Free accommodation for out-of-town staff. 3. Company transportation for convenient commutes.

Working Environment: Joining Balikbayad means being part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing exceptional service to our customers and creating a positive work environment for all employees.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and does not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply for our job opportunities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.