Online Customer Care Specialist

Job Description:

mClinica is seeking a dedicated and motivated Online Customer Care Specialist to join our team in Caloocan, NCR, Philippines. As an Associate Level role with 4 years of experience, the Online Customer Care Specialist will be responsible for providing excellent customer service and support to our online users.

Responsibilities: - Respond to customer inquiries and concerns via email, chat, and social media platforms in a professional and timely manner. - Manage and resolve customer complaints, provide appropriate solutions, and follow up to ensure customer satisfaction. - Collaborate with the sales and marketing teams to provide product information, promotions, and support to online customers. - Develop and implement strategic initiatives to enhance the online customer experience and increase customer retention. - Monitor and analyze customer feedback and behavior to identify trends and recommend improvements to the online platform. - Work closely with the IT team to troubleshoot technical issues and escalate complex problems as necessary. - Keep accurate records of customer interactions and transactions in the CRM system. - Participate in ongoing training and development programs to stay up-to-date on the latest industry trends and best practices.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - 4 years of experience in customer service or online support roles. - Strong project management and strategic planning skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Proficiency in Microsoft Office and CRM software. - Flexibility to work part-time hours with the option for remote work.

Benefits: - Company transportation for on-site work. - Remote work flexibility. - Relocation allowance for eligible candidates.

Working Environment: At mClinica, we value building strong connections and treating colleagues like an extended family. We foster a collaborative and inclusive work environment where everyone is empowered to succeed and grow.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: mClinica is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.