Online Customer Care Specialist

Job Description:

Zalora Philippines is seeking a part-time Online Customer Care Specialist to join our dynamic team in Pasig, NCR, PH. As an Associate Level role, the ideal candidate should have at least 3 years of experience in customer service. We are looking for a motivated and independent individual who possesses strong decision-making and communication skills.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and professionally via online channels such as email, chat, and social media - Provide accurate and timely information to customers regarding products, promotions, orders, and delivery - Manage customer feedback and ensure customer satisfaction through effective problem-solving and escalation procedures - Collaborate with internal teams to address customer concerns and improve overall customer experience - Maintain customer records and ensure data accuracy in the customer care system - Stay up-to-date on company policies, products, and promotions to provide customers with accurate information - Assist in identifying trends and providing insights to improve customer support processes

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to make sound decisions and solve problems independently - Proficiency in using customer service software and online communication tools - Excellent time management and organizational skills - Willingness to work flexible hours, including weekends and holidays

Benefits: - Travel opportunities for outstanding performance - Life insurance coverage - Gym membership subsidy

Working Environment: At Zalora Philippines, we value and recognize our employees based on their performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.