Online Customer Care Specialist

Job Description:

HealthNow is seeking a part-time Online Customer Care Specialist to join our team in Makati, NCR, PH. This entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be confident, hardworking, and have excellent planning and analysis skills.

Responsibilities: - Provide exceptional customer service through online channels such as email, live chat, and social media - Respond to customer inquiries, resolve issues, and provide accurate information in a timely manner - Maintain a high level of professionalism and courtesy in all customer interactions - Collaborate with internal teams to address customer concerns and improve the overall customer experience - Monitor and analyze customer feedback to identify trends and areas for improvement - Assist in the development and implementation of customer care initiatives to enhance customer satisfaction

Requirements: - At least 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Proficiency in using online communication tools and platforms - Ability to work independently and as part of a team - Excellent problem-solving skills and attention to detail - Ability to multitask and prioritize tasks effectively - Knowledge of the healthcare industry is a plus

Benefits: - Training & professional development opportunities - Disability insurance - Parental leave - Competitive salary and opportunities for growth within the company

Working Environment: At HealthNow, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible customer care experience and creating a positive work environment for all employees.

Equal Opportunity Statement: HealthNow is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.