Online Customer Service Assistant

Job Description:

We are looking for a dedicated and driven Online Customer Service Assistant to join our team at Meralco in Cebu, Central Visayas, PH. This part-time entry-level position does not require any years of experience, making it perfect for those looking to kickstart their career in customer service.

Responsibilities: - Provide excellent customer service through online platforms such as email, chat, and social media - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with account management, billing inquiries, and technical support - Collaborate with other departments to ensure customer satisfaction and resolution of issues - Maintain accurate records of customer interactions and transactions - Recommend innovative solutions to improve the overall customer experience

Requirements: - Strong emotional intelligence and ability to empathize with customers - Ability to think creatively and find innovative solutions to customer problems - Excellent written and verbal communication skills - Proficiency in using computers and online communication tools - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) - Free accommodation during work hours

Working Environment: At Meralco, we prioritize work-life balance and employee well-being. Our team is supportive, collaborative, and innovative, creating a positive and inclusive work environment for all employees.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Meralco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.