Online Customer Service Manager

Job Description:

Olivia is seeking an experienced Online Customer Service Manager to join our team in Taguig, NCR, PH on a part-time basis. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service, you will be responsible for managing our online customer service operations and ensuring a high level of customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures for online platforms - Manage a team of online customer service representatives - Monitor customer inquiries and complaints, ensuring timely and effective resolution - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments, such as marketing and product development, to enhance the customer experience - Provide training and mentorship to team members - Stay up-to-date on industry trends and best practices in online customer service - Assist with special projects and initiatives as needed

Requirements: - A motivated and independent individual with a strong work ethic - Excellent communication and interpersonal skills - Demonstrated creativity in problem-solving and customer interactions - Ability to work effectively in a team environment - Proficiency in online customer service platforms and tools - Bachelor's degree in a related field preferred

Benefits: - Travel opportunities to industry events and conferences - Travel and spending expenses covered - Training and professional development opportunities - A working environment that aligns work with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 4, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.