Online Customer Service Specialist

Job Description:

We are seeking a part-time Online Customer Service Specialist to join our team at PLDT in Manila, NCR, PH. As an Entry Level position, no prior experience is required, but we are looking for individuals who are resilient, confident, have strong decision-making skills, and can work well in a cooperative team environment.

Responsibilities: - Respond to online customer inquiries promptly and professionally - Provide accurate information and assistance to customers regarding products and services - Process orders, returns, and exchanges efficiently - Maintain a positive and empathetic attitude towards all customers - Work collaboratively with other team members to resolve customer issues - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Utilize online tools and resources effectively to provide excellent customer service

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to quickly adapt to new technology and software - Understanding of online customer service best practices - High school diploma or equivalent - Must be able to work part-time hours

Benefits: - Free accommodation - Vision insurance - Training and professional development opportunities

Working Environment: At PLDT, we prioritize understanding and empathy in all interactions with our customers. We encourage a supportive and inclusive work environment where all team members feel valued and respected.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: PLDT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and fairness.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.