Online Customer Success Assistant

Job Description:

Sprout Solutions, a leading provider of HR and payroll solutions in the Philippines, is seeking an Online Customer Success Assistant to join our team in Cebu, Central Visayas. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Act as the primary point of contact for online customers, providing exceptional support and assistance - Maintain a strong understanding of our products and services to effectively troubleshoot and resolve customer inquiries - Proactively reach out to customers to ensure they are satisfied with their experience and offer additional assistance as needed - Collaborate with other team members to identify trends in customer feedback and make recommendations for improvements to enhance customer satisfaction - Assist in the development of online customer success strategies and initiatives - Participate in training and professional development opportunities to continue growing in the role

Requirements: - Reliable and confident in your ability to effectively communicate with customers - Strong persuasion and presentation skills to engage with customers and address their needs - Proven experience in a customer service role, preferably in an online environment - Bachelor's degree in a related field is preferred - Proficiency in Microsoft Office and other relevant software applications - Ability to work independently and prioritize tasks effectively - Excellent problem-solving skills and attention to detail

Benefits: - Life insurance coverage for peace of mind - Free food provided during work hours to keep you energized - Relocation allowance for eligible candidates who may need to move for the position

Working Environment: At Sprout Solutions, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best possible service to our customers while fostering a collaborative and innovative work environment.

Deadline to Apply: Interested candidates should apply by April 17, 2024, to be considered for this opportunity.

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.