Online Customer Success Assistant

Job Description:

NextPay, a leading online payment solutions company located in Caloocan, NCR, PH, is seeking a part-time Online Customer Success Assistant to join our dynamic team. This role is at the Associate Level and requires a minimum of 2 years of experience in a customer-facing role. The ideal candidate will be resourceful, motivated, adaptable, and cooperative.

Responsibilities: - Provide exceptional customer support via online channels such as email, chat, and social media - Assist customers with account setup, troubleshooting, and general inquiries - Collaborate with internal teams to ensure timely resolution of customer issues - Proactively engage with customers to gather feedback and identify opportunities for improvement - Develop and maintain a deep understanding of NextPay's products and services - Contribute to the development of customer success processes and best practices

Requirements: - 2+ years of experience in a customer service or customer success role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-first mindset - Proficiency in using online customer support tools and platforms - Ability to work independently and as part of a team - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Dental insurance - Company transportation - Parental leave

Working Environment: At NextPay, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We value collaboration, diversity, and personal growth, and provide opportunities for individuals to thrive in a fast-paced and dynamic industry.

Deadline to Apply: Interested candidates should submit their application by May 29, 2024.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and are committed to creating an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.