Online Customer Success Assistant

Job Description: Lazada Philippines is looking for an enthusiastic and motivated Online Customer Success Assistant to join our team in Parañaque, NCR, PH. The ideal candidate will be responsible for providing excellent customer service to our online customers while ensuring their overall satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information via email, chat, and phone - Assist customers with order placement, tracking, and returns - Address customer complaints and resolve issues in a professional and efficient manner - Collaborate with other team members to ensure a seamless customer experience - Monitor online reviews and feedback to identify areas for improvement - Work closely with our logistics team to ensure on-time delivery of orders

Requirements: - Strong communication skills and a customer-oriented mindset - Driven and reliable with a strong work ethic - Attention to detail and problem-solving skills - Ability to multitask and work in a fast-paced environment - High school diploma or equivalent - Proficiency in Microsoft Office applications - Experience in customer service is a plus but not required

Personality traits: driven, reliable Soft skills: attention to detail, problem-solving

Benefits: - Profit sharing - Life insurance - Travel opportunities

Working environment: At Lazada Philippines, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with a dynamic team and grow within the company.

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-25

Join our team and be a part of an exciting and growing e-commerce platform! Apply now to become our Online Customer Success Assistant at Lazada Philippines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.