Online Customer Success Associate

Job Description:

NextPay is seeking a part-time Online Customer Success Associate to join our team in Quezon City, NCR, PH. As an Associate Level position, this role requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Engage with customers through online channels to provide support, answer inquiries, and ensure a positive customer experience - Assist customers with troubleshooting technical issues related to our online platform - Proactively reach out to customers to gather feedback and address any issues or concerns they may have - Collaborate with the sales and marketing teams to drive customer retention and growth - Analyze customer data and feedback to identify trends and opportunities for improvement - Work closely with the product development team to communicate customer needs and preferences

Requirements: - Energetic and resilient personality traits - Strong analytical skills and ability to work effectively in a team environment - Excellent communication skills, both written and verbal - Proficiency in using online platforms and tools - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Relocation allowance for eligible candidates - Free food provided during working hours - Employee discounts on company products and services

Working Environment: At NextPay, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a collaborative spirit among team members.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 11, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.