Online Customer Success Officer

Job Description:

We are looking for a motivated and dynamic Online Customer Success Officer to join our team at KMC Solutions in Davao City. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service or client-facing role. As an Online Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our online customers.

Responsibilities: - Communicate with customers through online channels to provide assistance, answer inquiries, and resolve any issues or complaints in a timely and professional manner - Monitor customer satisfaction and implement strategies to improve the overall customer experience - Develop and maintain relationships with existing customers to drive loyalty and retention - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling products or services - Analyze customer data and feedback to identify trends and make recommendations for improvements - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Reliable and hardworking - Excellent communication and interpersonal skills - Creative problem-solving abilities - Persuasive and able to influence customer behavior - Proficient in using online communication tools and platforms - Experience working in a fast-paced, customer-focused environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Vision insurance - Life insurance - Company transportation

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

Deadline to apply: May 29, 2024

If you meet the requirements and are excited about the opportunity to work with a dynamic team in a vibrant work environment, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.