Online Customer Success Officer

Job Description:

Phoenix Petroleum Philippines is seeking a highly motivated and resourceful Online Customer Success Officer to join our team in Parañaque, NCR, Philippines. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities: - Manage online customer inquiries, feedback, and concerns through various communication channels such as email, chat, and social media. - Provide timely and effective solutions to customer issues to ensure customer satisfaction and retention. - Collaborate with internal teams to address customer needs and improve overall customer experience. - Create and maintain customer success metrics and reports for management review. - Conduct customer satisfaction surveys and gather feedback to identify areas for improvement. - Collaborate with the sales and marketing team to drive customer engagement and increase customer loyalty. - Assist in the development and implementation of customer success strategies and initiatives.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in customer service, preferably in an online environment. - Excellent communication skills and ability to build rapport with customers. - Strong decision-making and negotiation skills. - Ability to work independently and prioritize tasks effectively. - Proficient in Microsoft Office and CRM software. - Resourceful and motivated individual who thrives in a fast-paced environment.

Benefits: - Medical coverage - Paid overtime - Company transportation

Working Environment: At Phoenix Petroleum Philippines, we value building strong relationships with our colleagues, clients, and partners. We promote a collaborative and supportive work environment where everyone's contributions are appreciated.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.