Online Customer Success Specialist

Job description:

KMC Solutions is seeking a highly motivated and detail-oriented Online Customer Success Specialist to join our team in Antipolo, Calabarzon, PH. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a customer service or related role.

Responsibilities: - Build strong relationships with online customers to ensure satisfaction and retention - Provide timely and effective responses to customer inquiries via email, chat, and social media - Proactively identify and address customer needs and concerns to drive loyalty and engagement - Collaborate with cross-functional teams to troubleshoot and resolve technical issues - Implement strategies to increase customer engagement and retention rates - Collect and analyze customer feedback to improve products and services - Meet or exceed key performance indicators related to customer satisfaction and retention

Requirements: - Resilient and driven personality traits - Excellent time management skills - Strong persuasion skills - Ability to work independently and adapt to changing priorities - Proficient in communication and problem-solving - Experience with CRM software and online customer service platforms - Bachelor's degree in a related field preferred

Benefits: - Remote work flexibility - Paid overtime - Retirement plan - Opportunities for career growth and development

Working environment: At KMC Solutions, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees are empowered to take ownership of their work and contribute to the success of our team.

Equal opportunity statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-02

If you meet the qualifications and are excited about the opportunity to join our team as an Online Customer Success Specialist, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and discussing how you can contribute to our mission of providing exceptional customer service to our online customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.