Online Customer Success Specialist

Job Description:

NextPay is seeking a passionate and confident Online Customer Success Specialist to join our team in Taguig, NCR, PH on a part-time basis. As an entry-level position, no prior experience is required, but we are looking for individuals who possess a strong work ethic and a desire to learn and grow in the field of customer success.

Responsibilities: - Manage customer inquiries through various online platforms such as email, chat, and social media - Provide timely and accurate responses to customer questions and concerns - Proactively reach out to customers to ensure satisfaction and identify areas for improvement - Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience - Assist in developing and implementing customer success strategies to increase retention and revenue - Conduct research to stay current on industry trends and best practices in customer success

Requirements: - A passion for helping others and a desire to succeed in a customer-facing role - Confidence in interacting with customers and a willingness to go above and beyond to ensure customer satisfaction - Strong critical thinking skills and the ability to quickly analyze and solve problems - Ability to conduct thorough research and stay informed on industry developments - Excellent communication skills, both written and verbal - Proficiency in using online platforms and tools for customer communication

Benefits: - Paid overtime for any additional hours worked beyond the part-time schedule - Company-provided equipment for remote work - Opportunities for training and professional development to enhance skills and advance career growth

Working Environment: At NextPay, we believe in fostering a culture that encourages calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and a growth mindset that empowers our team members to make a meaningful impact in their roles.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.