Online Customer Support Assistant

Job Description:

Storm Technologies is seeking a passionate and driven Online Customer Support Assistant to join our team in Makati, Philippines. As an Entry Level position, the Online Customer Support Assistant will be responsible for providing exceptional customer service and support to our online users. This part-time role requires at least 1 year of experience in a customer service or support role.

Responsibilities: 1. Respond to customer inquiries and provide support via email, chat, and phone. 2. Assist customers with account inquiries, technical issues, and product information. 3. Resolve customer complaints and escalate issues to the appropriate department when necessary. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with the sales and technical support teams to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Assist with other administrative tasks as needed.

Requirements: 1. 1 year of experience in customer service or support. 2. Passionate and driven individual with excellent communication skills. 3. Strong planning and organizational skills. 4. Ability to adapt to changing priorities and work in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: - Company transportation provided for eligible employees. - Life insurance coverage. - Travel opportunities for training and company events.

Working Environment: Join our team at Storm Technologies and unleash your creativity in a setting that celebrates and nurtures innovation. We encourage our employees to think outside the box and bring fresh ideas to the table.

Deadline to Apply: Interested candidates must submit their applications by May 6, 2024.

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We value diversity and welcome all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.