Online Customer Support Associate

Job Description:

Plentina is seeking a detail-oriented and customer-focused Online Customer Support Associate to join our team in Manila, NCR, PH. This part-time, entry-level position requires zero years of experience but is perfect for individuals who are reliable, passionate, and excel in people management and attention to detail.

Responsibilities: - Provide online support to customers via email, chat, and social media platforms - Address customer inquiries, issues, and complaints in a timely and professional manner - Resolve customer concerns and escalate complex issues to the appropriate team members - Assist in troubleshooting technical issues and provide guidance on product usage - Maintain accurate records of customer interactions and transactions - Collaborate with the team to improve customer experience and service processes - Stay up to date on product knowledge and industry trends to better serve customers

Requirements: - High school diploma or equivalent - Strong communication skills and problem-solving abilities - Proficiency in using online support tools and platforms - Ability to work independently and prioritize tasks effectively - Comfortable working in a fast-paced environment and adapting to changes - Reliable internet connection and computer equipment - Passion for helping customers and providing excellent service - Ability to work part-time hours, including evenings and weekends as needed

Benefits: - Vision insurance - Remote work flexibility - Relocation allowance

Working Environment: At Plentina, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all team members can thrive and contribute to our success.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.