Online Customer Support Manager

Job Description:

Ayala Corporation is seeking a highly motivated and resilient Online Customer Support Manager to join our team in Parañaque, NCR, PH. As a Mid-to-Senior Level role, the ideal candidate will have at least 6 years of experience in customer support roles.

Responsibilities:

- Manage a team of online customer support representatives to ensure timely and effective resolution of customer inquiries and issues. - Develop and implement strategies to improve customer satisfaction and retention rates. - Monitor team performance and provide coaching and training as needed. - Collaborate with other departments to address customer concerns and improve overall customer experience. - Analyze customer feedback and trends to identify areas for improvement. - Implement best practices for online customer support and stay informed about industry trends. - Maintain a positive and productive working environment for the team.

Requirements:

- Bachelor's degree in Business Administration or related field. - Proven experience in a customer support management role. - Strong communication and leadership skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Experience with online customer support platforms and tools. - Excellent problem-solving skills. - Strong cooperation and teamwork skills. - Motivated and resilient personality traits. - Equal opportunity employer.

Benefits:

- Life insurance - Vision insurance - Relocation allowance

Working Environment:

At Ayala Corporation, we strive to align our work with a greater purpose, contributing to a meaningful mission. We believe in fostering a supportive and inclusive work environment where all employees can thrive and contribute to our success.

Deadline to apply: 2024-07-03

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.