Online Customer Support Manager

United Laboratories is seeking a highly motivated and dedicated Online Customer Support Manager to join our team in Antipolo, Calabarzon, PH. This part-time position is ideal for someone with 8 years of experience in customer support and a passion for delivering exceptional service to our online customers.

Responsibilities: 1. Manage and oversee the online customer support team, ensuring responsiveness and efficiency in resolving customer inquiries and issues. 2. Develop and implement customer support policies and procedures to enhance the overall customer experience. 3. Monitor customer satisfaction levels and implement strategies to improve customer retention. 4. Collaborate with other departments to address customer concerns and implement solutions. 5. Analyze customer feedback and data to identify trends and areas for improvement. 6. Provide coaching and training to customer support staff to enhance their communication and problem-solving skills. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 8 years of experience in a customer support role, with at least 2 years in a managerial or supervisory position. 2. Excellent interpersonal and communication skills. 3. Strong emotional intelligence and ability to empathize with customers' needs. 4. Creative problem-solving skills and the ability to think outside the box. 5. Proven track record of delivering high-quality customer service. 6. Proficiency in customer support software and online communication tools. 7. Ability to work independently and prioritize tasks efficiently.

Benefits: 1. Dental insurance 2. Medical coverage 3. Remote work flexibility

Working Environment: At United Laboratories, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the best possible support to our online customers and ensuring their satisfaction with our products and services.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: United Laboratories is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, nationality, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.