Online Customer Support Representative

Job Description:

ZipMatch is seeking a confident and hardworking Online Customer Support Representative to join our team in Antipolo, Calabarzon, PH. As an Entry Level role, the ideal candidate will have at least 1 year of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries and provide support through various online channels such as chat, email, and social media. - Handle customer complaints and resolve issues promptly and efficiently. - Assist customers with navigating our website, placing orders, and accessing their accounts. - Collaborate with other team members to ensure a seamless customer experience. - Maintain a high level of professionalism and customer service at all times.

Requirements: - Strong communication skills in both written and verbal form. - Ability to work independently and as part of a team. - Adaptability to changing priorities and a fast-paced environment. - Excellent presentation skills for interacting with customers. - Basic knowledge of CRM software and online support tools.

Benefits: - Vision insurance - Visa sponsorship - Life insurance

Working Environment: As an Online Customer Support Representative at ZipMatch, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We believe in fostering a positive and collaborative work environment where all team members are valued and supported.

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified candidates are encouraged to apply by the deadline of 2024-05-18.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.