Online Customer Support Representative

Job Description:

We are looking for a dynamic and motivated Online Customer Support Representative to join our team at Hilton in Davao City, Davao, Philippines. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to begin their career in the hospitality industry.

Responsibilities: 1. Respond to customer inquiries and provide exceptional customer service through various online channels such as email, chat, and social media. 2. Assist customers with booking reservations, resolving issues, and providing general information about Hilton's services and amenities. 3. Conduct research to troubleshoot customer concerns and provide accurate and timely solutions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain a positive and professional attitude at all times, representing the Hilton brand with integrity. 6. Keep detailed records of customer interactions, feedback, and inquiries for future reference and analysis.

Requirements: 1. High school diploma or equivalent. 2. Strong written and verbal communication skills. 3. Ability to work independently and stay motivated in a remote setting. 4. Leadership qualities and a drive to succeed in a fast-paced environment. 5. Excellent research skills to find solutions to customer inquiries effectively. 6. Basic computer skills and proficiency in using online communication tools. 7. Availability to work part-time hours, including evenings and weekends.

Personality Traits: - Independent - Driven

Soft Skills: - Leadership - Research

Benefits: - Life insurance - Company equipment - Dental insurance

Working Environment: At Hilton, we foster a working environment that encourages autonomy and independence, trusting employees to excel in their roles. We believe in providing support and resources to help our team members thrive and grow in their careers.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.