Online Customer Support Representative

Job Description:

We are looking for a motivated and energetic Online Customer Support Representative to join our team at Plentina in Davao City, PH. As an Entry Level position, no prior experience is required, but a positive attitude and willingness to learn are essential.

Responsibilities: 1. Respond to customer inquiries and resolve issues through various online channels such as chat, email, and social media. 2. Provide excellent customer service by addressing customer concerns in a timely and professional manner. 3. Assist in troubleshooting technical issues and escalate complex problems to the appropriate team members. 4. Keep up-to-date records of customer interactions and transactions. 5. Collaborate with other departments to improve overall customer experience. 6. Identify opportunities for innovation in customer support processes and procedures.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work in a fast-paced environment and multitask effectively. 3. Excellent problem-solving skills and attention to detail. 4. Experience in customer service or a related field is a plus. 5. Familiarity with CRM systems and online communication tools. 6. Must be motivated, energetic, and have a passion for helping others. 7. Strong soft skills in people management and innovation.

Benefits: 1. Relocation allowance for those outside of Davao City. 2. Employee discounts on Plentina products and services. 3. Paid sick leave for part-time employees.

Working Environment: At Plentina, we value building strong connections and treating colleagues like an extended family. We strive to create a positive and inclusive work environment where everyone is encouraged to contribute ideas and grow professionally.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Plentina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, or disability status. All qualified applicants will receive consideration for employment without regard to these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.