Online Live Chat Assistant

Job Description:

As an Online Live Chat Assistant at SariSuki, you will be responsible for providing real-time assistance to our customers through our online chat platform. You will serve as the first point of contact for customers seeking help or information, ensuring a positive and seamless customer experience.

Responsibilities: 1. Responding to customer inquiries in a timely and professional manner. 2. Providing product information, troubleshooting assistance, and solving customer problems. 3. Guiding customers through the online purchasing process and resolving any payment issues. 4. Escalating complex issues to the appropriate team members for resolution. 5. Maintaining accurate and detailed records of customer interactions. 6. Proactively identifying opportunities to improve customer satisfaction and retention. 7. Adhering to company policies and procedures while interacting with customers.

Requirements: 1. At least 3 years of experience in customer service or a related field. 2. Excellent written and verbal communication skills. 3. Strong problem-solving and decision-making abilities. 4. Ability to work independently and collaboratively in a fast-paced environment. 5. Dedicated and reliable work ethic. 6. Comfortable with using technology and online chat platforms. 7. Knowledge of e-commerce and online retail best practices is preferred.

Benefits: 1. Travel opportunities. 2. Remote work flexibility. 3. Dental insurance. 4. Be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: SariSuki is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage individuals from underrepresented groups to apply.

Deadline to apply: May 7, 2024.

Join SariSuki as an Online Live Chat Assistant and be part of a dynamic team dedicated to providing exceptional customer service and innovative solutions in the e-commerce industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.