Online Live Chat Manager

Job Description:

Olivia, a leading online retail company, is looking for a dedicated and hardworking Online Live Chat Manager to join our team in Pasig, NCR, Philippines. As a Mid-to-Senior Level position, we are seeking a candidate with at least 6 years of experience in live chat management.

Responsibilities: - Manage and oversee the online live chat system, ensuring prompt and professional responses to customer inquiries and concerns. - Train and develop a team of live chat agents, providing guidance and support to ensure excellent customer service delivery. - Monitor chat interactions to maintain quality control and ensure customer satisfaction. - Analyze chat data and trends to identify areas for improvement and implement strategies to enhance customer experience. - Collaborate with other departments, such as customer service and marketing, to streamline processes and optimize chat performance. - Stay updated on industry best practices and technologies to continually improve the live chat system.

Requirements: - Bachelor's degree in a related field or equivalent work experience. - Strong communication and interpersonal skills. - Proven experience in online live chat management. - Excellent planning and organizational skills. - Creative problem-solving abilities. - Ability to work well under pressure and adapt to changing priorities.

Personality Traits: - Hardworking - Dedicated

Soft Skills: - Planning - Creativity

Benefits: - Gym membership - Paid overtime - Dental insurance

Working Environment: At Olivia, we offer a flexible environment that adapts to change with speed and efficiency. We value teamwork, innovation, and continuous improvement.

Equal Opportunity Statement: Olivia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements and are passionate about delivering exceptional customer service through online live chat, we encourage you to apply for this exciting opportunity with Olivia today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.