Online Live Chat Manager

Job Description:

Wilcon Depot, a leading home improvement and construction supplies company, is seeking a driven and resourceful Online Live Chat Manager to join our team in Caloocan, NCR, Philippines. This part-time role at the Associate Level requires a minimum of 5 years of experience in customer service or online chat management.

Responsibilities: - Manage and oversee the online live chat platform, ensuring timely and accurate responses to customer inquiries - Collaborate with the sales team to provide product information, pricing, and promotions to customers - Monitor chat conversations to identify trends, issues, and opportunities for improvement - Develop strategies to increase chat engagement and conversion rates - Train and supervise a team of chat agents to deliver excellent customer service - Analyze chat data to make data-driven decisions and improve overall performance - Maintain a thorough understanding of Wilcon Depot products, services, and policies

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in customer service, online chat management, or a related field - Excellent communication skills and the ability to engage and persuade customers - Proficiency in chat management software and tools - Strong organizational and problem-solving skills - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite

Personality traits: driven, resourceful Soft skills: communication, persuasion

Benefits: - Visa sponsorship for qualified candidates - Profit sharing opportunities - Free accommodation for out-of-town employees - Training and development programs - Employee discounts on Wilcon Depot products

Working environment: At Wilcon Depot, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity, inclusion, and teamwork to achieve our goals and deliver exceptional customer service.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Wilcon Depot is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.