Online Live Chat Manager

Job Description:

We are looking for a passionate and motivated Online Live Chat Manager to join our team at Globe Telecom in Parañaque, NCR, PH. As a Mid-to-Senior Level position, the ideal candidate should have at least 7 years of experience in managing online customer chats and providing exceptional customer service.

Responsibilities: - Manage all online live chat communications with customers, ensuring timely and accurate responses - Develop and implement chat scripts and guidelines to ensure consistent and high-quality customer interactions - Monitor chat conversations to identify trends, issues, and areas for improvement - Collaborate with other teams to address customer concerns and provide timely resolutions - Train and mentor chat agents to maintain a high level of customer service - Analyze chat data and performance metrics to make data-driven decisions and optimize chat operations - Stay up-to-date on industry trends and best practices to continuously improve the online chat experience

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of successfully managing online chat operations - Excellent communication and interpersonal skills - Strong project management skills with the ability to multitask and prioritize effectively - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in chat management software and digital communication tools

Personality Traits: - Passionate about providing exceptional customer service - Motivated to drive success and achieve goals

Soft Skills: - Effective cooperation skills to work collaboratively with cross-functional teams - Strong project management skills to effectively plan and execute chat initiatives

Benefits: - Company-provided equipment - Relocation allowance for eligible candidates - Remote work flexibility

Working Environment: At Globe Telecom, we believe in fostering a working environment that sparks creativity and motivation, inspiring greatness in our employees.

Equal Opportunity Statement: Globe Telecom is an equal opportunity employer. We welcome and encourage diversity in the workplace and do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other characteristic protected by law.

Deadline to apply: 2024-07-14

APPLY NOW to be part of an innovative and customer-centric team at Globe Telecom!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.