Online Support Representative

Job Description: San Miguel Brewery Inc. is seeking a passionate and energetic Online Support Representative to join our team in Antipolo, Calabarzon. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer support through online platforms such as email, chat, and social media. 2. Address customer inquiries, resolve issues, and ensure customer satisfaction with our products and services. 3. Manage online orders, tracking, and delivery to ensure timely and accurate fulfillment. 4. Collaborate with internal teams to escalate and resolve complex customer concerns. 5. Maintain a high level of product knowledge to effectively assist customers with their inquiries. 6. Implement strategies to improve customer engagement and retention through online channels. 7. Assist in the development and implementation of online support processes and protocols. 8. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. Bachelor's degree in a related field or equivalent experience. 2. Strong communication skills, both written and verbal. 3. Proven experience in providing online customer support in a fast-paced environment. 4. Ability to multitask, prioritize, and work efficiently under pressure. 5. Adaptability to changes in technology, processes, and customer needs. 6. Negotiation skills to effectively address customer concerns and reach satisfactory resolutions.

Benefits: 1. Disability insurance to protect against unexpected events. 2. Employee discounts on San Miguel Brewery Inc. products. 3. Medical coverage for healthcare needs.

Working Environment: At San Miguel Brewery Inc., we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to adapt to new challenges and opportunities for growth in the ever-evolving online support landscape.

Equal Opportunity Statement: San Miguel Brewery Inc. is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.