Online Support Specialist

Job Description:

BeautyMNL is seeking a detail-oriented and customer-focused Online Support Specialist to join our team in Manila, NCR. As an Associate level role, the Online Support Specialist will be responsible for providing top-notch customer service and technical support to our online customers. This is a part-time position requiring at least 2 years of experience in customer service or a related field.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Assist customers with product information, order tracking, and issue resolution. 3. Provide technical support for website navigation, account settings, and troubleshooting. 4. Collaborate with the logistics team to ensure timely delivery and resolution of shipping inquiries. 5. Conduct product research and provide recommendations to customers based on their needs. 6. Collect feedback from customers and communicate insights to the marketing and product development teams. 7. Maintain a positive and professional attitude towards customers and colleagues.

Requirements: 1. Strong communication skills and the ability to interact effectively with customers. 2. Adaptability to a fast-paced and dynamic work environment. 3. Energetic and enthusiastic personality to engage and assist customers. 4. Soft skills such as presentation and teamwork are essential for collaborating with internal teams. 5. Proficiency in using customer service software and online platforms. 6. Knowledge of beauty products and trends is a plus. 7. Must be able to work flexible hours including weekends and holidays.

Benefits: 1. Disability insurance for added protection. 2. Employee discounts on a wide range of beauty products. 3. Retirement plan options for long-term financial security.

Working Environment: At BeautyMNL, we strive to inject a sense of joy and vibrancy into the work environment. Our team is passionate about beauty and committed to providing exceptional customer service. Join us in a fun and supportive workplace where your skills and talents are valued.

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors. We encourage individuals from all backgrounds to apply.

Deadline to apply: June 12, 2024

We look forward to welcoming a dedicated Online Support Specialist to our team at BeautyMNL. If you meet the requirements and are ready to provide outstanding customer support, apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.