Online Support Specialist

Job Description:

We are seeking a passionate and adaptable Online Support Specialist to join our team at Storm Technologies in Makati, NCR, Philippines. As an entry-level position, no prior experience is required, but a willingness to learn and grow in a fast-paced environment is essential. The role is part-time, offering Visa sponsorship, relocation allowance, and dental insurance benefits.

Responsibilities: - Provide online support to customers via various communication channels such as email, chat, and social media - Troubleshoot technical issues and provide solutions in a timely and efficient manner - Collaborate with other team members to improve processes and customer satisfaction - Assist in the development and implementation of support resources and training materials - Stay up-to-date on the latest products and services offered by Storm Technologies - Identify trends in customer inquiries and propose innovative solutions to improve overall customer experience

Requirements: - Passion for technology and customer service - Ability to adapt to changing priorities and work effectively in a team environment - Strong problem-solving skills and a creative approach to finding solutions - Excellent written and verbal communication skills - Proficiency in English and another language is a plus - Comfortable using various communication tools and platforms - Bachelor's degree in a related field is preferred but not required

Working at Storm Technologies offers a dynamic and innovative environment that sparks creativity and motivation. We welcome diversity and encourage equal opportunities for all applicants. The deadline to apply for the Online Support Specialist position is July 5, 2024. Join us in shaping the future of online support at Storm Technologies!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.