Online Web Chat Assistant

Job Description:

As an Online Web Chat Assistant at Workbean, you will play a crucial role in providing exceptional customer service and support through online chat platforms. You will be responsible for assisting customers with inquiries, concerns, and issues in a timely and professional manner. Your main responsibilities will include responding to customer inquiries promptly, providing accurate information, resolving customer issues efficiently, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Provide accurate information and assistance to customers - Resolve customer issues and complaints efficiently - Maintain a high level of customer satisfaction - Collaborate with other team members to ensure seamless customer service experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Assist with other duties as assigned

Requirements: - A minimum of 4 years of experience in a customer service role - Energetic and hardworking personality traits - Strong negotiation and planning skills - Excellent communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and customer service software - Ability to work independently and as part of a team - Strong problem-solving skills - High level of attention to detail

Benefits: - Travel opportunities - Employee discounts - Paid Time Off (PTO)

Working Environment: At Workbean, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and technologies to deliver exceptional customer service. Our team is dedicated to creating a positive and supportive work environment where you can grow and thrive.

Equal Opportunity Statement: Workbean is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.