Online Web Chat Manager

Job description:

We are currently seeking a dedicated and adaptable Online Web Chat Manager to join our team at Petron Corporation in Taguig, NCR, PH. As a Mid-to-Senior Level position, we are looking for someone with at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee all online web chat platforms, ensuring timely and accurate responses to customer inquiries. - Monitor chat conversations to maintain a high level of customer satisfaction and resolve any issues that may arise. - Develop and implement strategies to increase customer engagement and drive sales through online chat channels. - Collaborate with other departments to ensure consistent messaging and branding across all online platforms. - Analyze chat data and metrics to identify trends and areas for improvement. - Train and supervise a team of online chat agents, providing guidance and support as needed. - Stay up-to-date on industry trends and best practices for online customer service and chat management.

Requirements: - 7+ years of experience in online chat management or a related field. - Strong communication and persuasion skills. - Excellent cooperation and teamwork abilities. - Proven track record of driving results through online chat channels. - Experience with chat software and CRM systems. - Bachelor's degree in a relevant field preferred.

Personality traits: - Adaptable and able to thrive in a fast-paced environment. - Dedicated to providing excellent customer service.

Soft skills: - Persuasion skills to effectively communicate with customers. - Cooperation skills to work well with cross-functional teams.

Benefits: - Paid overtime - Travel opportunities - Medical coverage

Working environment: At Petron Corporation, we encourage curiosity and questioning to fuel innovation and growth. Our team values creativity and collaboration, and we are committed to providing a supportive and inclusive work environment.

Deadline to apply: 2024-04-26

Equal opportunity statement: Petron Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.