Support Assistant - Work from home

As a Support Assistant at Flowerstore.ph, you will play a crucial role in providing exceptional customer service and support to our clients. This position is perfect for someone who is confident, independent, and possesses excellent analytical and presentation skills.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a professional and timely manner - Assist customers with order processing, tracking, and issue resolution - Provide product recommendations and information to customers - Collaborate with internal teams to ensure customer satisfaction and resolve any escalations - Maintain accurate and up-to-date customer records - Assist in documentation and reporting of customer feedback

Requirements: - At least 3 years of experience in a customer service or support role - Strong communication skills both written and verbal - Proficient in Microsoft Office applications - Ability to work independently and prioritize tasks effectively - Experience with CRM systems is a plus

Benefits: - Parental leave - Free food - Paid overtime

Working Environment: At Flowerstore.ph, our focus is on exceeding customer expectations and delivering delight. You will be part of a dynamic and supportive team that values collaboration and innovation.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.