Support Associate

Job Description:

Lazada Philippines is currently seeking a part-time Support Associate to join our team in Antipolo, Calabarzon, PH. As a Support Associate, you will be responsible for providing exceptional customer support and assistance to our clients. This role requires a high level of independence and dedication to ensuring customer satisfaction.

Responsibilities: 1. Provide excellent customer service through various channels including phone, email, and chat. 2. Assist customers with inquiries, issues, and complaints in a professional and timely manner. 3. Troubleshoot technical problems and provide solutions to customers. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with other team members to ensure seamless customer experience. 6. Conduct product demonstrations and presentations to potential customers. 7. Keep up to date with product knowledge and industry trends to provide accurate information to customers.

Requirements: 1. At least 3 years of experience in a customer support role. 2. Independent and dedicated work ethic. 3. Strong presentation skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent.

Benefits: - Disability insurance - Parental leave - Visa sponsorship

Working environment: At Lazada Philippines, we empower our employees to take ownership and make impactful decisions. Our team-oriented culture encourages collaboration and innovation to drive success.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.