Support Associate

Job Description:

ChatGenie, a leading tech company based in Makati, NCR, PH, is seeking a Support Associate to join our dynamic team on a part-time basis. As an Associate Level Support Associate, you will play a crucial role in providing top-notch support to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Respond to customer inquiries and issues in a timely and professional manner through various channels such as email, chat, and phone. 2. Troubleshoot technical issues and escalate to appropriate teams when needed. 3. Provide guidance to customers on how to use our products effectively. 4. Document customer interactions and maintain accurate records of all communication. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Identify opportunities for product improvement based on customer feedback.

Requirements: 1. 3 years of experience in customer support or a related field. 2. Reliable and resilient personality traits. 3. Strong adaptability and strategic planning skills. 4. Excellent communication and problem-solving skills. 5. Ability to work effectively both independently and in a team. 6. Proficiency in using customer support tools and platforms.

Benefits: 1. Disability insurance. 2. Parental leave. 3. Relocation allowance.

Working Environment: At ChatGenie, we value a spirit of exploration and taking calculated risks for growth. We encourage our team members to think outside the box and contribute innovative ideas to drive the company forward.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: ChatGenie is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.