Remote Support Associate

Robinsons Land Corporation is seeking a Remote Support Associate to join our dynamic team in Manila, NCR, PH, on a part-time basis. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Provide remote support to customers and clients via phone, email, and chat. 2. Troubleshoot technical issues and provide solutions in a timely manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to improve overall customer satisfaction. 5. Stay up-to-date on product knowledge and industry trends to better assist customers. 6. Assist in training new employees on customer support procedures.

Requirements: 1. Strong adaptability to work remotely and in a fast-paced environment. 2. Resilient mindset to handle challenging situations with customers. 3. Excellent cooperation skills to work effectively with team members. 4. Persuasive communication skills to resolve customer issues efficiently. 5. Previous experience in customer support or a related field. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required, Bachelor's degree preferred.

Personality traits: Adaptable and resilient individuals who thrive in a changing environment will excel in this role.

Soft skills: Cooperation and persuasion are essential soft skills for building strong customer relationships.

Benefits: In addition to a competitive salary, we offer medical coverage, company equipment for remote work, and free food during office hours.

Working environment: At Robinsons Land Corporation, we embrace a culture that challenges norms and encourages bold thinking. We prioritize employee well-being and growth, fostering a supportive and collaborative work environment.

Deadline to apply: Please submit your application by May 11, 2024, to be considered for this position.

Equal opportunity statement: Robinsons Land Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We value diversity and inclusion in our workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.